Our products portfolio is the result of our look towards customer needs, including long-term relationships with customers. We give prior importance to our customers in order to provide the best quality products and services. We follow strict standards when it comes to quality assurance, documentation and support. Find hereafter important information regarding our software.
We provide wide range of functionality in our ERP system to meet the maximum requirement fulfillment of our esteemed clients. Our system includes all the required modules like
Our system provides the facility to check the information of all members and their maintenance as well as amount of maintenance which is being set for the particular period.
Our system provides the searching member facility by any category such as name, mobile no. id, flat no, etc.
We can see the record in ascending or descending order of member id.
We can generate multiple types of report e.g. PDF Report, Excel Report.
We can also generate monthly as well as yearly report of maintenance and expenses in the above format.
Offering multi-channel customer support, our CRM system brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets. Whether the interaction occurs over the phone, via email, through web chat or comes in from social media channels like Facebook and Twitter, our CRM system ensures customer support issues get to the right team member.
It automates multiple processes. Dispatchers automatically route tickets to the appropriate support agents, while the supervisor continuously scans open tickets and then escalates them to managers if they are not addressed within defined service level agreements.
It also offers customer-facing features such as a self-service portal, a knowledge base and community forums so customers can view the status of their tickets, find solutions online and share or even vote on ideas.